Refund policy

At Sleeksartorl, customer satisfaction is important to us. We want every customer to have a positive shopping experience when purchasing our holiday gifts, artwork, phone cases, and other products.

If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy. This policy explains the conditions for returns, return shipping costs, refund processing, and how to contact our customer service team.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy, subject to applicable consumer protection laws.

1. Return Period

We offer a 30-day return period beginning on the date you receive your order.

To be eligible for a return, you must contact our customer service team within 30 days of receiving your product.

Return requests submitted after the 30-day return period may not be accepted, except where required by applicable law.

Please contact our customer service team before sending any items back.

2. Return Eligibility

We accept eligible return requests for products purchased from Sleeksartorl.

For returns due to a change of mind or personal preference, products should meet the following conditions:

  • Products should be unused and in their original condition.

  • Products should include their original packaging, accessories, and other included items, where reasonably possible.

  • Customers must provide their order number and the reason for the return.

  • Customers should obtain return authorization and instructions from our customer service team before shipping products back.

For products that arrive damaged, defective, faulty, or incorrect, customers may request a return or other appropriate resolution even if the original packaging has been opened or damaged.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable laws.

3. Reasons for Returns

We accept eligible return requests for the following reasons:

  • Damaged products.

  • Defective or faulty products.

  • Incorrect products received.

  • Change of mind.

  • Incorrect size or product selection.

  • Other eligible reasons, subject to applicable consumer protection laws.

Our return shipping arrangements depend on the reason for the return, as explained in Section 4.

4. Return Shipping Costs

Return shipping costs are determined by the reason for the return.

A. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, Sleeksartorl will cover 100% of the return shipping costs.

We will provide a prepaid return shipping label at no additional cost to you.

To request a return, please email us at info@revolvrmens.shop and provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage, defect, or incorrect item, where applicable.

Once the issue has been reviewed, we will provide return instructions and a prepaid shipping label.

Customers will not be charged return shipping fees for verified damaged, defective, or incorrect items.

B. Buyer's Remorse (e.g., Changed Mind or Wrong Size)

For returns due to personal preference, a change of mind, incorrect size selection, or other reasons not caused by a product defect or our fulfillment error, customers are responsible for the actual return shipping costs.

Customers may choose either of the following options:

Option 1: Purchase Your Own Return Shipping Label

Customers may purchase their own return shipping label with tracking and ship the product to our designated return address.

Customers are responsible for paying the shipping carrier directly for the return shipment.

Option 2: Request a Return Shipping Label From Us

Customers may request a return shipping label from Sleeksartorl.

If we provide the return shipping label, the actual cost of the label will be deducted from the customer's refund.

The exact return shipping label cost will be communicated to and confirmed with the customer before the label is issued.

Customers are responsible for ensuring that returned products are shipped with valid tracking information.

5. No Restocking Fees

We do not charge any restocking fees for approved returns.

Customers will not be charged additional restocking or return handling fees.

For buyer's remorse returns, only the actual return shipping cost will be deducted from the refund when a return shipping label is provided by us.

6. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Customer Service Team

Email us at info@revolvrmens.shop within 30 days of receiving your order.

Step 2: Provide Your Order Information

Include the following details in your email:

  • Full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Supporting photographs, if applicable.

Step 3: Receive Return Authorization

Our customer service team will review your request and provide return instructions.

Please contact us before sending products back so that we can provide the appropriate return address and shipping instructions.

Step 4: Ship the Returned Product

Ship the authorized return using the return shipping method applicable to your reason for return.

We recommend using a shipping service with tracking so that the returned package can be monitored during transit.

7. Return Address

All authorized returns should be sent to the following address:

Sleeksartorl

301-65 Silver Springs Blvd

Scarborough, ON M1V 1W1

Canada

Please contact us before shipping any returned products to confirm return authorization and instructions.

8. Return Processing Time

Once an authorized returned product has been received and inspected, return processing generally takes 1–3 business days.

Our team will review the returned product and determine whether the refund request meets the applicable return conditions.

We will notify customers once the return review has been completed.

9. Refund Policy and Processing Time

Once your returned product has been received, inspected, and your refund has been approved, we will issue the refund to your original payment method.

Refund Issuance Time: Within 7 Calendar Days After Refund Approval.

Refunds will be issued to the original payment method used when placing the order.

For buyer's remorse returns where we provide the return shipping label, the actual return shipping label cost, previously communicated to and confirmed by the customer, will be deducted from the approved refund.

We do not charge any restocking fees.

Please note that although we issue approved refunds within 7 calendar days, the time required for the refunded funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact your payment provider or email us at info@revolvrmens.shop for assistance.

10. Exchanges

If you would like to exchange a product for a different item, size, or design, please contact our customer service team.

Exchange requests are subject to product availability and approval.

If an exchange cannot be arranged, customers may request a return and refund in accordance with this policy and applicable consumer protection laws.

11. Shipping and Customs Information

For information about shipping destinations, shipping costs, order processing times, delivery estimates, and customs arrangements, please refer to our Shipping Policy.

Eligible orders delivered to the United States and Canada are shipped under our Delivered Duty Paid (DDP) arrangement.

We cover applicable customs duties and import taxes for these eligible orders.

For complete shipping information, please visit our Shipping Policy page on our website.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters the shipping process.

Once an order has been shipped, it cannot be canceled through our standard order cancellation process.

Customers may request a return after receiving the package in accordance with this Return & Refund Policy and applicable consumer protection laws.

13. Contact Information

If you have questions regarding returns, refunds, exchanges, or any other concerns, please contact our customer service team.

Store Name: Sleeksartorl

Customer Service Email: info@revolvrmens.shop

Phone: +1 519 490 9889

Business Address:

301-65 Silver Springs Blvd

Scarborough, ON M1V 1W1

Canada

Return Address:

Sleeksartorl

301-65 Silver Springs Blvd

Scarborough, ON M1V 1W1

Canada

Our customer service team will be happy to assist you with your return and refund inquiries.

14. Changes to This Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our business operations or applicable requirements.

Any changes will become effective once the revised policy is published on our website.

Customers are encouraged to review this page periodically for the latest information.

15. Acceptance of This Policy

By placing an order on our website, you acknowledge that you have read and understood this Return & Refund Policy, subject to your rights under applicable consumer protection laws.